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1. How do I surrender my pet?
2. How do I report a stray/loose dog?
3. How do I report an aggressive/vicious dog?
4. How do I request to have deceased animal removed?
5. How do I have a dog/cat removed from my property?

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1. When are permits required?
2. How are permit fees determined?
3. Are inspections required by the City of Lancaster for my particular project?
4. Where do I apply for a permit?
5. Is there any particular time the permit must be applied for?
6. What are the typical projects that require residential permits?

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1. Where are City Council meetings held, and at what time do they start?
2. Who is my councilmember?
3. How do I contact a member of City Council?
4. How do I address City Council at a meeting?

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1. What does Code Compliance do?
2. What violations does Code typically look for?
3. Typically how many days am I given to resolve a Code Violation?
4. How do I find out who my Code Officer is?
5. Why are Code Officers perceived with such negativity?
6. How does the bulk trash pick-up work?
7. Where are the local landfills?

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1. Do I need a permit to have a special event?

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1. What type of maintenance bond does the City require for construction of public improvements?
2. How can I tell if my house or property is located within the floodplain?
3. Can I build anything in an easement?
4. How do I get a survey of my property?
5. Does the city have standard construction details?
6. What does the 100-year flood" mean?
7. Who do I need to speak with to construct something in a floodplain?
8. How do I get an elevation certificate?
9. There is a new construction work near to my lot and I am having drainage problems due to the construction. What can I do?
10. What is the construction schedule for a particular City project?
11. What is the process to submit plans for drainage review?
12. What is the turn around time on submitted plans?

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1. Why is my smoke detector beeping or chirping every few minutes?
2. Does the Fire Department offer free smoke detectors?
3. What are methods of payment?
4. How much does a Knox Box cost and where do I obtain one?
5. Does the Fire Department offer CPR and first aid classes?

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1. When does my trash get picked up?
2. What are the park hours?
3. Do I have to register my burglar alarm?
4. What are the Library hours?

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1. How do I find out what positions are available with the City of Lancaster?
2. How do I apply for a position with the City of Lancaster?
3. Do you interview candidates on-the-spot?
4. Do I need a resume? May I attach my resume?
5. When will I be contacted?
6. How can I find out the salary for an open position?
7. How do I know if my application / resume has been received?
8. How do I know if the position has been filled?

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1. How do I contact a city/county department?
2. Where can I find the answers to my frequently asked questions?
3. Do I need a permit to have a special event?

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1. What are my rights?
2. How can I plead?
3. How do I request a plea hearing or trial setting?
4. What if I am a juvenile?
5. What is Walk-In Court?
6. Can I pay my citation online?

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1. What are the park hours?
2. Can you fish in the ponds at Community Park and Bear Creek Nature Park?
3. What is the distance of the Equestrian Trail at Bear Creek Nature Park?
4. What is the distance of the walking path around the pond at Community Park?
5. Can you camp at Bear Creek Nature Park?
6. Are the ponds stocked?
7. Do I need to register to ride my horse?
8. Can I cut a tree down at my house?

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1. Do I have to pay for accident / offense reports?
2. Do I have to register my burglar alarm?
3. Will the Police Department do fingerprints for the public?
4. Where do I file a complaint or a commendation regarding police department employees?
5. Where do I pay fines for citations? How many days to I have to take care of a citation?
6. Who do I contact for employment with the Police Department?
7. My car has been impounded. What should I do?
8. Where is the Lancaster Jail located and does the Police Department accept checks or credit cards for payment of bonds in the jail?
9. Does the Police Department unlock vehicles?
10. Will the Lancaster Police Department unlock my house if I lock myself out?
11. Where do I obtain / renew my Texas driver license?
12. What do I do I have become a victim of identity theft / fraud?
13. Does the City of Lancaster have a curfew for minors?
14. Do I have to pay for an accident/offense report?

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1. Do you have an official policy regarding minority business contract / procurement?
2. Is a portion of your procurement budget committed to minority business?
3. Do you have a person or department designated to handle minority contracts?
4. Do you require that a minority business be certified? If so, by whom?

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1. How do I submit a claim to the City of Lancaster?
2. How do I check the status of my property/liability claim with the City of Lancaster?

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1. What forms of identification is accepted for establishing new service?
2. What happens if my check or credit card payment returns?
3. I had a leak, can I get an adjustment on my bill?
4. I want service but I have a delinquent bill from an old account? How do I establish service?
5. My service was disconnected for non-payment. What is required to re-establish service?
6. My service was finalised for non-payment. What is required to re-establish service?
7. Can I turn my water back on myself since I made the payment?
8. I will not be able to pay my utility bill before the disconnect date. What should I do?
9. Does the city make exceptions in hardship cases?
10. What is required to turn on the water temporarily so I can clean an empty house?
11. If I pay a deposit for new services, how soon will my water be on?
12. I left the water utility bill in my name for my tenant or family member, but they left an unpaid balance. Am I responsible for that delinquent balance?
13. What happens if my deposit dozen’t cover my final balance?
14. Am I able to get information or make payment arrangements on a utility account if my name is not on the account?
15. I pay the water bill but my name is not on the account. Can my name be added to the account?
16. Why I was not notified of a disconnection?