Open Records Request

About Open Records Requests


The City Secretary's Office provides information to the public in accordance with the City Charter and Texas State Law (Public Information Act). The public’s right-to-know is vital to an accountable, citizen-centered government.

To submit an Open Records Request online, please select the appropriate link below. Initially you will be asked to create in online account. This it to ensure that your request is submitted immediately and that staff have all the necessary information to process your request and follow up with you in a timely manner. By utilizing your log in credentials, you will also have the ability to log into your account to view the status of your request at any time.

For All Medical Records Requests

Requests from attorneys must be submitted through www.chartswap.com with the EMS Service listed as the Provider.

Non-attorney requests may be submitted in any of the following ways

             Call Emergicon at 972-602-2060 Ext. 475 or 1-877-602-2060

             Fax the request (secure & direct) to 800-608-9457

             Email records@emergicon.com with general information and you will receive a secure email to use for the PHI details

             Mail the request to PO Box 180446, Dallas, Texas 75218

Visit the website for additional information: www.emergion.com

If you prefer you can Download a printable (PDF) Open Records Request. Then simply fill out and email the downloaded Open Request form to citysecretary@lancaster-tx.com or fax it to 972-218-1399. You may also bring the form to City Hall or mail to the City of Lancaster, City Hall at 211 North Henry Street, Lancaster, Texas 75146.

For any questions contact the City Secretary's Office at 972-218-1310.