The City of Lancaster participates in the Sanitary Sewer Overflow Initiative (SSOI) program with TCEQ. This is a voluntary, proactive program that attempts to reduce sanitary sewer overflows. As part of this program, the City initiated the FOG (Fats, Oils & Grease) Program. The FOG Program attempts to trap or intercept sewer clogging substances at the source before they enter the sanitary sewer system.
Report a Problem:
To report a water main break or sewer stoppage, Industrial Pre-treatment, Backflow Prevention or general questions regarding the water or sewer system, please contact the Water Utility Field Operations office, located at 1999 N. Jefferson or call 972-218-2324, between the hours of 7 am and 4 p.m..
Report a Problem After Hours
To report a water main break or sewer stoppage after hours, please contact the Lancaster Police Department's non-emergency number at 972-218-2711.
