Show All Answers

1. Why is my smoke detector beeping or chirping every few minutes?

It is most likely that the battery needs to be changed. It is a good idea to change the batteries every six months.

2. Does the Fire Department offer free smoke detectors?

*The program is currently SUSPENDED until further notice*

The City of Lancaster Fire Department and the American Red Cross have teamed up to provide FREE smoke detectors to Lancaster residents who are in need and for those with disabilities (supplies are limited). Lancaster residents must call the Fire Department to request installation. In some cases, you’ll be placed on a waiting list and contacted on a later date for your appointment. Please call (972) 218-2600 to request your smoke detectors or if you have any questions.

3. What are methods of payment?

Cash, check, money order, debit or credit cards.

4. How much does a Knox Box cost and where do I obtain one?

A Knox Box is $332.33 (this includes shipping, handling & tax). The Knox Box is obtained from the Fire Department Admin Office at 100 Craig Shaw Memorial Pkwy. Payment may be made by money order, check (made payable to Knox Company) or credit card; NO CASH PAYMENT ACCEPTED FOR KNOX BOXES.

5. Does the Fire Department offer CPR and first aid classes?

Yes, please contact EMS Chief Laura (Dee Dee) Hillary at (972) 218-2604 or Email