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1. Why is my smoke detector beeping or chirping every few minutes?

Most likely the battery needs to be changed. It is a good idea to change the batteries every six months. If smoke detectors continue beeping after adding fresh batteries, it could be time to replace them. It is recommended that smoke alarms be replaced after 8 to 10 years.

2. Does the Fire Department offer free smoke detectors?

The City of Lancaster Fire Department and the American Red Cross have teamed up to provide FREE smoke detectors to Lancaster resident homeowners in need. If your detectors aren't in working order, call Fire Department Administration to request installation or battery checks. Remember, smoke detectors should typically be replaced after 8 to 10 years. Please call (972) 218-2601 or (972) 218-2602 to request new smoke detectors or if you have any questions. 

3. What are methods of payment?

Cash, check, money order, debit or credit cards.

4. How much does a Knox Box cost and where do I obtain one?

Knox box pricing starts at $459.00 (this does NOT include shipping, handling & tax). The Knox Box is obtained online only at www.knoxbox.com.