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1. Why is my smoke detector beeping or chirping every few minutes?

It is most likely that the battery needs to be changed. It is a good idea to change the batteries every six months.

2. Does the Fire Department offer free smoke detectors?

The City of Lancaster Fire Department and the American Red Cross have teamed up to provide FREE smoke detectors to Lancaster resident homeowners in need. If your detectors aren't in working order, call Fire Department Administration to request installation or battery checks. Remember, smoke detectors should typically be replaced after 8 to 10 years. Please call (972) 218-2601 or (972) 218-2602 to request new smoke detectors or if you have any questions. 

3. What are methods of payment?

Cash, check, money order, debit or credit cards.

4. How much does a Knox Box cost and where do I obtain one?

A Knox Box is $332.33 (this includes shipping, handling & tax). The Knox Box is obtained from the Fire Department Admin Office at 100 Craig Shaw Memorial Pkwy. Payment may be made by money order, check (made payable to Knox Company) or credit card; NO CASH PAYMENT ACCEPTED FOR KNOX BOXES.

5. Does the Fire Department offer CPR and first aid classes?

Yes, please contact EMS Chief Laura (Dee Dee) Hillary at (972) 218-2604 or Email