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Public Works
P lease call Utility Billing at 972-218-1328 for questions regarding your water bill, connection/disconnection of water service, meter issues, or water usage.
Mission Statement
To provide our community with the highest quality customer service and sound infrastructure that enhances the quality of life for our citizens.
If you have any questions regarding your utility bill, connection/disconnection of water service, meter issues, or water usage, please contact Utility Billing at 972-218-1328.
Streets & Stormwater
The Street Division provides service and repair for concrete and asphalt streets and sidewalks. They are also responsible for traffic signals, street sweeping, crack sealing, and storm water drainage.
Water & Wastewater
The Water Utilities Division is in charge of pumping and maintaining quality water, water distribution, and sewer service. They are also responsible for main line repairs, service line maintenance, repairs and improvements to the water and sewer system. Utilities also provide water meter reading, meter maintenance and fire hydrant repairs.
Engineering
The Engineering Division's overall responsibility is to review, inspect & manage public infrastructure (streets, water, sewer, drainage) as well as review, permitting, and inspection of private development projects to ensure compliance with all city standards, specifications, and requirements.
News & Events
Virtual Open House
City of Lancaster Public Works Department held it's first ever Virtual Open House on March 11, 2025. Hosted by the Director of Public Works Rifat Alam, the session provided an overview of upcoming public works projects, procurement opportunities, and collaboration possibilities with the city, and was tailored for contractors, engineering, surveying & other professional service consultants.
Contact Us
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Rifat Alam, PE, PMP, CFM
Director of Public Works
Ph: 972-218-2326
Fax: 972-227-8168
Pamela Silva
Administrative Secretary
Ph: 972-275-1752
Fax: 972-227-8168
Pump Station
1999 N. Jefferson
Lancaster, TX 75134
Ph: 972-275-1752
Hours:
Monday - Friday
7:00 a.m. - 4:00 p.m.
Emergencies After-Hours & or on Weekends:
Ph: 972-218-2711